Cancelation and Lock-Out Policy:
Once you’ve made an appointment with, I Do and Fido Too, LLC, we have now returned to the appointment time exclusively and respectively for you. If you cancel less than 8 hours in advance, then a cancellation fee applies (same as lockout fee, except no mileage charge). We kindly ask for 24 hours’ notice of cancelation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability. We always try to accommodate your schedule.
Lock-outs are charged mileage plus the greater of: a) half the missed service price; or b) $100.
Rescheduling, Skipping, or Cancelling a Single Cleaning:
All requests must be made using our Maidily booking form on our website. Any request will apply only to the date that you specify on the request form and will not alter future dates. If you need to change your entire Recurring House Cleaning schedule, please contact our office.
Please note that I Do and Fido Too, LLC offer discounted pricing for Recurring House Cleanings so that we can keep your home consistently clean and provide our cleaning technicians with a predictable work schedule and stable income. The longer we go between cleaning, the more work our technicians will have to do to restore your home to the appropriate condition. If you skip a Recurring House Cleaning, you will be charged a $50 Skip Fee on the catch-up cleaning. If you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning.
Vacations and Holidays:
I Do and Fido Too, LLC house cleaning service are unavailable on New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas day. If your regular cleaning lands on one of these days, we will reschedule you to another day. Weekly clients will have the first choice of rescheduled dates, then bi-weekly, then monthly. If you will be out of town or on vacation during a holiday week, please let our office know as soon as possible to avoid a lock out fee.
Alarm System:
If your home has a security system, please inform us how you want to handle it. The security and safety of your home is a major concern at I Do and Fido Too, LLC, and our employees are sensitive to security and access procedures. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. Please do not rely on us to let in workmen during the time we are in your home.
Satisfaction Guarantee:
If you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue as soon as possible. While we do not offer refunds on services that have been provided, we will return and re-clean any areas of concern that are reported to us within 48 hours of our cleaning.
No representation of or warranty made by any other person working for I Do and Fido Too, LLC, expressed or implied other than the company owner – Shilo Gallagher, which is not specifically set forth herein, shall be binding upon I Do and Fido Too, LLC. I Do and Fido Too, LLC reserves the right to re-evaluate rates and/or change the Service Agreement and/or policies at any time.
I Do and Fido Too, LLC does not allow its employees to take any item(s) of any nature from a customer’s home without first having written permission for our office records. This is done for your protection as well as ours. If you choose to give your cleaning staff something (a lamp for example) that you no longer need please protect them by also sending a note to the office that states that you gave them the item to prevent our staff from receiving reprimands or being terminated.
Referrals:
Please let your friends and family know about us. If someone you refer to us uses our services, you will earn $10 for the referral.
We need to be able to work freely and without distractions:
If for any reason an employee of I Do and Fido Too, LLC feels that their personal safety is in danger enough to leave the job site, due to actions by the customer, guests of the customers or others at the job site, the I Do and Fido Too, LLC customer will remain liable for the full cost of the job.
Payment:
Unless you are invoiced monthly, full payment is required upon completion of the cleaning service. We accept checks (made payable to I Do and Fido Too, LLC), American Express, Visa, MasterCard, Discover, and cash. Any check returned from your bank will be assessed an additional fee of $35
A fee equal to one year’s cleaning service will be charged to any client who hires an employee of I Do and Fido Too, LLC or hires a former employee of I Do and Fido Too, LLC within one (1) year following the employee’s last day as an employee of I Do and Fido Too, LLC.
Breakage Policy:
Our professional cleaning technicians do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.
Please call us at 509-308-9277 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 7 (seven) days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.
When value is verifiable and breakage is clearly due to negligence on the part of an I Do and Fido Too, LLC, employee, we will reimburse the cost of any broken item up to $100.00 per item. Item values must be verified before replacement or reimbursement will be authorized.
When appropriate, we will pay to have the broken item repaired instead of reimbursing the cost of the item.
We reserve the right to review 3 estimates before agreeing to any remedies.
We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed no matter how carefully our cleaning technicians are working. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Curio or nick-knack items of extreme value, (monetary or sentimental) should be stored in a case behind glass or dusted & cleaned by the owner. Please move fragile, unstable, or expensive items to a location we do not clean or ask us to skip that area completely if you do not wish to accept the risk of accidental damage. All surfaces (i.e.: Marble, Granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleansers are used.
While we do offer to dust your blinds, excessive build up on blinds and shutters may require that you contact a professional blind cleaning company. We cannot be held liable for blinds/shutters, etc. that do not come 100% clean. In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore, we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid, and we will add it to your home details.
The cleaning crew will immediately notify the client or our office of any accidental damage that occurs during any job.
Pets:
We love fur babies, and we don’t mind if they wander the house while we clean. However, if your pet is afraid of vacuums, is territorial or rough and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in (i.e., garage, kennel, etc.). For your pet’s safety we will put them in a designated room (not being cleaned), in your tightly closed fenced in yard (for dogs, if approved), or a crate if we need to treat an area with a cleaning product until the treatment is done setting and cleaned up or if the pet is keeping the cleaner from performing their duties. We are happy to let them in and out for a potty break if allowed loose in a fenced yard alone (leashed potty breaks require an additional fee) and give them fresh water and a treat if you let us know where you store the treats. Although we would love nothing more than to spend our time snuggling with your pets our cleaners are efficient with their time and your money. We always provide our initial greeting of love and our goodbye loves with the occasional drive-by pat, but our cleaners stay on task and complete their extensive House Cleaning Checklists.
Limitations/Disclaimers:
Our employees are very important to us, and we are very serious about keeping them safe, so they do not climb higher than a 2-step ladder, move anything heavier than 25 lbs., or clean up vomit, blood, urine or excrement. These types of activities put our employees at risk of an injury or infection. Please remove soiled bed linens before we arrive. We will replace it with clean linen that has been left on the end of the bed if service is scheduled. We are also unable to wash exterior windows or clean carpets; however, we can gladly refer you to a professional.
If you would like us to clean behind appliances like a refrigerator, oven or large sofa, please move it prior to the cleaning to allow access to the desired area.
If an employee feels that their personal safety is in danger (someone in the home is intoxicated, vicious animal not contained, etc.), and the employee leaves the job site, the client is still responsible for the full cost of the job. We will attempt to reach you by phone if this situation should arise.
Wear & Tear:
The longer we live in our homes, the more wear and tear builds up in them. Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring (wood floors may need to be refinished) grout lines, window tracks, etc. are all areas where wear and tear will have an outcome on the final look of the cleaning. These areas may take more than one cleaning to improve in appearance or may not come clean at all.
Services We Do Not Offer:
Items We Do Not Provide:
Your Responsibility:
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